Frequently Asked Questions
Q 1. I am getting error : You are not licensed to use this application. Why?
Ans: Contact your software vendor. This application requires a license to run. Thought installation is not restricted.
Q 2. What type of license can I get?
Ans: Software has two modules:
A. Communication Management and
B. Records Management.
Communication License is mandatory while Records License is optional. Communication License enables all types of communication systems in the application such as ticketing, live chat and messaging.
Records License will enable quotation, purchase order and tax invoice system. You will be able to directly share these records in a ticket.
Q 3. How to I change normal menu to a more appealing button type menu.
Ans: You set the menu type in appsettings.json file. In appsettings.json, under ProgramSettings, set "Menu": "Button" or "Menu": "NoButton"
There are two types of menu looks as below:
A. Button Type Menu:
"ProgramSettings": {
"Menu": "Button"
}
B. Standard Menu:
"ProgramSettings": {
"Menu": "NoButton"
}